Frequently asked questions
What is the return policy?
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Please get in touch with us before making any returns! If you return an item without contacting us, we will not be able to provide a refund.
You have 14 days right of return, the product must be in its original condition.
Are any purchases final sale?
We are unable to accept returns on certain items, such as plants. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long will it take before I receive a response from Suksai Aquatic?
Within 24-48 hours, we support the following languages: English, Lithuanian, and Swedish.