Frequently asked questions
What is the return policy?
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Please get in touch with us before making any returns! If you return an item without contacting us, we will not be able to provide a refund.
You have 14 days right of return, the product must be in its original condition.
All purchases involving live stock (animals) and plant material are non-returnable and constitute a final sale.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long will it take before I receive a response from SuksaiAquatic?
We offer customer support in English, Lithuanian, and Swedish, with responses typically provided within a 24 to 48-hour timeframe.