Shipping & Delivery

Orders placed before 13:00 (1 PM, GMT +3), Monday–Friday, are typically processed and dispatched the same day, subject to stock availability and order contents.

Suksai Aquatic reserves the right to delay dispatch in cases of operational necessity, livestock welfare concerns, or unforeseen circumstances.

Dispatch dates refer to shipment departure, not delivery.

Orders containing dry goods, shrimp food, accessories, or aquatic plants are generally dispatched the same business day when placed before the daily cutoff time.

This applies to eligible orders placed Monday to Friday, subject to stock availability and safe dispatch conditions.

To prioritize livestock welfare, shrimp orders are dispatched only on:

• Monday
• Tuesday
• Wednesday

This schedule is designed to reduce the risk of extended transit times and weekend delays.

Examples:

• Orders placed Sunday–Monday → dispatched Monday
• Orders placed Tuesday → dispatched Wednesday
• Orders placed after Wednesday 13:00 GMT+3 → dispatched the following Monday

If an order contains both livestock and non-livestock items, the entire order will follow the livestock dispatch schedule.

Shipping rates are calculated at checkout based on destination, order composition, and selected delivery method.

Estimated rates:

• Baltic countries – from €5 for all products
• EU dry goods – from €15
• Livestock & plants – from €25 in selected EU countries

Livestock & plants from €25 applies to: Sweden, Germany, Austria, Belgium, the Netherlands, Poland, Denmark, Finland, France, Italy, and the United Kingdom.

For all other countries, please contact us before ordering livestock to confirm availability and optimal shipping conditions.

Customers may request a preferred dispatch date by:

• Selecting the appropriate shipping method
• Leaving a clear note during checkout

While we aim to accommodate requests, specific shipping dates cannot be guaranteed.

Livestock shipments are subject to environmental conditions.

Suksai Aquatic reserves the right to delay or reschedule shipments where conditions may pose a risk to livestock, including but not limited to:

• Extreme heat or cold
• Severe weather conditions
• Transport disruptions

Customers will be notified in such cases.

Once an order has been dispatched, responsibility for delivery lies with the selected courier service.

Suksai Aquatic shall not be held liable for:

• Courier delays or service interruptions
• Incorrect or incomplete delivery addresses provided by the customer
• Missed deliveries
• Parcels left unattended by the courier

Customers are responsible for monitoring tracking information and ensuring the timely receipt of their shipment.

Pickup is available upon request at our address.

Please note that our shrimp breeding facility is not open to the public.